Where do you deliver?
Our local delivery service is currently running in south east Essex. All of the deliveries are carried out by ourselves and not by a courier to ensure you get the best possible service.
Certain areas are covered on certain days. Please click on the area that best describes you to see when we are in your area.
When will I get my delivery?
Your delivery will be made within your selected delivery window of 2 hours. The Date and time can be picked when you checkout.
How will raw dog food be delivered?
Frozen products are delivered in a insulated box. These have been tested and will keep the food frozen for over 24 hours. The food is taken out of our freezers and will only be in the boxes for a few hours so don’t worry they will still be well frozen.
What happens if I want to change my delivery date?
If you need to change your delivery day please let us know as soon as possible. The cut of time for deliveries is 12 the previous day. Any order cancelled will be refunded if we are notified in time. All orders cancelled the same day as the delivery will be refunded in full for the the products but I am afraid we can not refund the delivery cost. This to cover the restocking costs.
What happens if I am not in to take the delivery?
If you are not in when the delivery is attempted we are happy to leave the delivery in a pre arranged place. If you have ordered frozen products this would have to be a freezer we have access to. Please leave your preferred place to leave the delivery in the notes section of the checkout.
How can I pay?
You can pay online via the website. We use Paypal to process the payments but you do not need a Paypal account as you can checkout as a guest with a credit or debit card.
Are all of your products in stock?
All of the products that say they are in stock on the website are currently in stock. Please not that these quantities change quickly as we sell large quantities of products. Rest assured if there is an item which is currently out of stock we get daily deliveries and it will be back soon. If you are looking for a particular product which is out of stock please feel free to call and we can talk it over.